https://pmz4p0l4.r.ca-central-1.awstrack.me/L0/https:%2F%2Fintelcom.ca%2Ffr%2Ffaq%2F%3Futm_source=ITC_ConsumerRM%26utm_medium=Email%26utm_campaign=FAQ%26utm_content=Postponed_FAQ_FR/1/020d00004ptktoep-e0oaidoj-bat5-4rel-s32s-dmlld4kboag0-000000/XYXrPnLVNsQarn4_ae9KtvRHfv4=80
Last Checked: Nov 10, 2022, 09:21 EST
| IP Address: | 15.156.22.60 |
| ASN #: | AS16509 AMAZON-02, US |
| Location: | Unknown, Unknown, Unknown |
| URL Reputation: |
|
Other submissions on 15.156.22.60:
No other submissions on this IP address.
Other submissions on awstrack.me:
-
http://ct25tzly.r.eu-west-1.awstrack.me/L0/https:%2F%2Fhelp.disneyplus.com
-
http://ct25tzly.r.eu-west-1.awstrack.me/L0/https:%2F%2Fhelp.disneyplus.com
-
https://vmxwvcrs.r.us-east-1.awstrack.me/L0/https:%2F%2Femail.awscloud.com%2FMTEyLVRaTS03NjYAAAGLC611AFX4NwcAr-yvrtU4FLN7KZcEa8FLiOYxJ1rBohUZ_hKNe2AAfILWDmIAux83_tSgKKk=/2/010001876cb4d006-9919ae0f-22c0-40c7-8d75-a5ee7698bb2b-000000/fobZx2wWvPyDLx62CcnEM4kpSnw=316
-
https://fzttlwrt.r.us-east-1.awstrack.me/L0/https:%2F%2Fcard.discover.com%2Foneclick%2Fprocess%2Ffraud-email%2F7b7b2701-10ab-467f-b247-192ca1b9092a%2FY%3Fdmscmpgn=TRIGGER_TRFRDCLK_A1_ZZ_ZZ%26ekey=null%26dmsdate=20230415_202419%26msgid=22708210144%26edm=gmail%26emailstat=clk%26section=body/1/0100018787a9baca-5962cc44-d79f-4be7-a503-0058ac58789d-000000/LXRAWaXh5lyc58eRNihdyghlOog=317
-
http://66pnmghi.r.us-east-1.awstrack.me/
-
https://xx0q9nhk.r.eu-west-1.awstrack.me/L0/https:%2F%2Fwww.e-faxsent.com%2Ffr-fr%3Ft=eyJhbGciOiJIUzI1NiJ9.eyJ0cmFja2luZ190b2tlbiI6ImVlZjBlMzRjLTQxYWEtNDg5MC1iY2VmLTU3OWI4ZmNkMzdjZiIsImNlbGwiOiJodHRwczovL3V0MHA3amg4NGUuZXhlY3V0ZS1hcGkuZXUtY2VudHJhbC0xLmFtYXpvbmF3cy5jb20vcHJvZC9hcGkvcGhpc2hpbmdjYW1wYWlnbiIsImNhbXBhaWduX3Rva2VuIjoiNTA4MmMwYTEtZmQyYi00ZjdjLThiZDgtN2ZjOTEwYmQxNTk0IiwidGVzdF90b2tlbiI6ZmFsc2UsImV4dGVybmFsX3RyYWluaW5nIjpmYWxzZSwiaWF0IjoxNjgyNTkwMjc3LCJpc3MiOiJodHRwczovL2FwcC5waGlzaHRocmVhdC5jb20iLCJleHAiOjE2OTAzNjYyNzd9.IDYspmVxbheKE6DKJ5MYDnzZ3GYO1mF8jdUOQApO_nQ/2/01020187c2322091-1469f195-1855-4377-b646-c0a92062e8cc-000000/4IimAPWOyVT1CLe1-h5nu5TJ1D8=319
-
https://fvkscllq.r.sa-east-1.awstrack.me/L0/https:%2F%2Faccess.yonsei.ac.kr%2Flink.n2s%3Furl=%2F%2Ftinyurl%252ecom%2F3fvrm9bn%3Fn7cds=cGVycnkubGVlQGFteW50YWdyb3VwLmNvbQ==/1/010301884a0ece08-d5044c41-c4a4-46c8-b99b-55b2a9ea82f6-000000/0DYeYa3MbFGjWykys8UbFKwWUOk=108
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https://f835p00s.r.us-east-1.awstrack.me/L0/https:*2F*2Faws.amazon.com*2Fevents*2Fcloud-day-prague*2F*3Ftrk=0903d551-965a-4b92-a895-cbd42a91162f*26sc_channel=el/1/0100018a61385a5a-04a6a228-07e6-443c-bdad-004354013045-000000/pY0jvIzINh2Id8-Kve0k7ls1Jrs=337__;JSUlJSUlJQ!!OzAIPA!CulGdhItCDwbzzM7l5GWnI-TPzOnNNHCEfFlth4rioAZIfMJnh9aY5SRs5iKuLBvtjDAcfSXyI_bAmRLvA$
-
https://fzttlwrt.r.us-east-1.awstrack.me/L0/https:%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid=com.discoverfinancial.mobile%26hl=en%26dmscmpgn=DCREMINDER_STMAVPLS_A1_A1_A1%26ekey=1033175236%26dmsdate=20230603_135109%26msgid=23271624870%26edm=protonmail%26emailstat=clk%26section=footer/1/01000188829960a5-27a7e6b7-2401-4987-ada6-60175fa94bce-000000/N4BmyvPiUdArQm0zSZlNKrGOS14=324
-
https://fzttlwrt.r.us-east-1.awstrack.me/L0/https:%2F%2Fdiscover.app.link%2F3p%3F%25243p=e_rs%26%2524original_url=https%253A%252F%252Fportal.discover.com%252Fcustomersvcs%252FuniversalLogin%252Fac_main%253Flink%253D%252Fcardmembersvcs%252Fstatements%252Fapp%252Factivity%2523%252Frecent%253FEMAIL-TAG%26deeplink=acstmt%26dmscmpgn=DCREMINDER_STMAVPLS_A1_A1_A1%26ekey=1033175236%26dmsdate=20230603_135109%26msgid=23271624870%26edm=protonmail%26emailstat=clk%26section=body/1/01000188829960a5-27a7e6b7-2401-4987-ada6-60175fa94bce-000000/mr6ua6KhCfNUWHc-jzWLeTsFDJk=324
Previous checks:
No previous checks.
The queried object does not exist: awstrack.me
>>> Last update of WHOIS database: 2022-11-10T14:20:53Z <<<
For more information on Whois status codes, please visit https://www.icann.org/resources/pages/epp-status-codes-2014-06-16-en
Please query the RDDS service of the Registrar of Record identified in this
output for information on how to contact the Registrant, Admin, or Tech contact
of the queried domain name.
-------------------------------------------------------------------------------
Com Laude registers, maintains and renews domain names around the world for
leading intellectual property owners and the law firms that support them.
If you have queries about this domain, you may contact us via our website
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-------------------------------------------------------------------------------
-
GET200 OK
https://www.google-analytics.com/collect?v=1&_v=j98&a=2146923179&t=event&ni=1&_s=1&dl=https%3A%2F%2Fintelcom.ca%2Ffr%2Ffaq%2F%3Futm_source%3DITC_ConsumerRM%26utm_medium%3DEmail%26utm_campaign%3DFAQ%26utm_content%3DPostponed_FAQ_FR&ul=en-us&de=UTF-8&dt=FAQ%20%7C%20Intelcom&sd=24-bit&sr=1366x768&vp=1908x995&je=0&ec=scroll%20tracking&ea=25&el=https%3A%2F%2Fintelcom.ca%2Ffr%2Ffaq%2F%3Futm_source%3DITC_ConsumerRM%26utm_medium%3DEmail%26utm_campaign%3DFAQ%26utm_content%3DPostponed_FAQ_FR&_u=YGBAgEABQAAAAAAAI~&jid=2004814733&gjid=1009952102&cid=35462544.1668090070&tid=UA-62514984-1&_gid=1859258045.1668090070>m=2wgb70W8B3MXD&cd1=fr&cd2=25&cm1=1&z=483793063
- https://pmz4p0l4.r.ca-central-1.awstrack.me/L0/https:%2F%2Fintelcom.ca%2Ffr%2Ffaq%2F%3Futm_source=ITC_ConsumerRM%26utm_medium=Email%26utm_campaign=FAQ%26utm_content=Postponed_FAQ_FR/1/020d00004ptktoep-e0oaidoj-bat5-4rel-s32s-dmlld4kboag0-000000/XYXrPnLVNsQarn4_ae9KtvRHfv4=80 https://intelcom.ca/fr/faq/?utm_source=ITC_ConsumerRM&utm_medium=Email&utm_campaign=FAQ&utm_content=Postponed_FAQ_FR
<html data-all-langs="fr,en" data-version="1.2.5.158" class="chrome" data-scroll-dir-x="0" data-scroll-dir-y="0" lang="fr"><head><meta http-equiv="X-UA-Compatible" content="IE=edge"><meta charset="utf-8"><link rel="search" type="application/opensearchdescription+xml" href="https://intelcom.ca/opensearch.xml"><link rel="alternate icon" href="/favicon.ico"><link rel="mask-icon" href="mask-icon.svg" color="#000000"><link rel="apple-touch-icon" href="apple-touch-icon.png"><link rel="preload" href="/assets/fonts/IBMPlexSans-Italic.woff2" as="font" crossorigin=""><link rel="preload" href="/assets/fonts/IBMPlexSans-Medium.woff2" as="font" crossorigin=""><link rel="preload" href="/assets/fonts/IBMPlexSans-Regular.woff2" as="font" crossorigin=""><link rel="preload" href="/assets/fonts/IBMPlexSans-SemiBold.woff2" as="font" crossorigin=""><link rel="preload" href="/assets/fonts/IBMPlexSans-SemiBoldItalic.woff2" as="font" crossorigin=""><link rel="preload" href="/assets/fonts/SimplonBP-Bold.woff2" as="font" crossorigin=""><link rel="preload" href="/assets/fonts/SimplonBP-Medium.woff2" as="font" crossorigin=""><link rel="preload" href="/assets/fonts/SimplonBPRegular.woff2" as="font" crossorigin=""><link rel="stylesheet" type="text/css" href="/assets/css/itc.min.1.2.5.158.css" integrity="sha256-OroF05DzQEDWjtd7s4LsdbNh7LZ2/c20/SkC7JY9yEM="><!-- Google Tag Manager --><link rel="preconnect" href="https://googletagmanager.com"><link rel="preconnect" href="https://google-analytics.com"><script type="text/javascript" async="" src="https://www.google-analytics.com/analytics.js"></script><script type="text/javascript" async="" src="https://www.googletagmanager.com/gtag/js?id=G-TX80RN7HLL&l=dataLayer&cx=c"></script><script gtm="GTM-W8B3MXD" type="text/javascript" async="" src="https://www.google-analytics.com/gtm/optimize.js?id=OPT-NKQTPBH"></script><script async="" src="https://www.googletagmanager.com/gtm.js?id=GTM-W8B3MXD"></script><script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
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j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
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})(window,document,'script','dataLayer','GTM-W8B3MXD');</script><!-- End Google Tag Manager --><title>FAQ | Intelcom</title><meta name="description" content="Pour toutes les questions sur une livraison en cours, cette section vous permet de trouver des réponses aux questions fréquentes."><meta name="type" content="FAQ Page"><meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, viewport-fit=cover"><meta name="referrer" content="origin-when-cross-origin"><link rel="canonical" href="https://intelcom.ca/fr/faq/"><meta property="og:title" content="FAQ | Intelcom"><meta property="og:description" content="Pour toutes les questions sur une livraison en cours, cette section vous permet de trouver des réponses aux questions fréquentes."><meta property="og:image" content="https://intelcom.ca/uploads/Archive/Intelcom_illustration.png"><meta property="og:image:width" content="808"><meta property="og:image:height" content="607"><meta property="og:type" content="website"><meta property="og:url" content="https://intelcom.ca/fr/faq/"><meta name="twitter:card" content="summary_large_image"><meta name="twitter:title" content="FAQ | Intelcom"><meta name="twitter:description" content="Pour toutes les questions sur une livraison en cours, cette section vous permet de trouver des réponses aux questions fréquentes."><meta name="twitter:image" content="https://intelcom.ca/uploads/Archive/Intelcom_illustration.png"><link rel="icon" href="/favicon.svg"><meta name="theme-color" content="#ffffff"><link rel="alternate" hreflang="en" href="https://intelcom.ca/en/faq/"><style>/* -------------------------------------------------------------------
Microtip
Modern, lightweight css-only tooltips
Just 1kb minified and gzipped
@author Ghosh
@package Microtip
----------------------------------------------------------------------
1. Base Styles
2. Direction Modifiers
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/* ------------------------------------------------
[1] Base Styles
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[aria-label][role~="tooltip"] {
position: relative;
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[aria-label][role~="tooltip"]::before,
[aria-label][role~="tooltip"]::after {
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opacity: 0;
pointer-events: none;
transition: all var(--microtip-transition-duration, .18s) var(--microtip-transition-easing, ease-in-out) var(--microtip-transition-delay, 0s);
position: absolute;
box-sizing: border-box;
z-index: 10;
transform-origin: top;
}
[aria-label][role~="tooltip"]::before {
background-size: 100% auto !important;
content: "";
}
[aria-label][role~="tooltip"]::after {
background: rgba(17, 17, 17, .9);
border-radius: 4px;
color: #ffffff;
content: attr(aria-label);
font-size: var(--microtip-font-size, 13px);
font-weight: var(--microtip-font-weight, normal);
text-transform: var(--microtip-text-transform, none);
padding: .5em 1em;
white-space: nowrap;
box-sizing: content-box;
}
[aria-label][role~="tooltip"]:hover::before,
[aria-label][role~="tooltip"]:hover::after,
[aria-label][role~="tooltip"]:focus::before,
[aria-label][role~="tooltip"]:focus::after {
opacity: 1;
pointer-events: auto;
}
/* ------------------------------------------------
[2] Position Modifiers
-------------------------------------------------*/
[role~="tooltip"][data-microtip-position|="top"]::before {
background: url("data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20width%3D%2236px%22%20height%3D%2212px%22%3E%3Cpath%20fill%3D%22rgba%2817,%2017,%2017,%200.9%29%22%20transform%3D%22rotate%280%29%22%20d%3D%22M2.658,0.000%20C-13.615,0.000%2050.938,0.000%2034.662,0.000%20C28.662,0.000%2023.035,12.002%2018.660,12.002%20C14.285,12.002%208.594,0.000%202.658,0.000%20Z%22/%3E%3C/svg%3E") no-repeat;
height: 6px;
width: 18px;
margin-bottom: 5px;
}
[role~="tooltip"][data-microtip-position|="top"]::after {
margin-bottom: 11px;
}
[role~="tooltip"][data-microtip-position|="top"]::before {
transform: translate3d(-50%, 0, 0);
bottom: 100%;
left: 50%;
}
[role~="tooltip"][data-microtip-position|="top"]:hover::before {
transform: translate3d(-50%, -5px, 0);
}
[role~="tooltip"][data-microtip-position|="top"]::after {
transform: translate3d(-50%, 0, 0);
bottom: 100%;
left: 50%;
}
[role~="tooltip"][data-microtip-position="top"]:hover::after {
transform: translate3d(-50%, -5px, 0);
}
/* ------------------------------------------------
[2.1] Top Left
-------------------------------------------------*/
[role~="tooltip"][data-microtip-position="top-left"]::after {
transform: translate3d(calc(-100% + 16px), 0, 0);
bottom: 100%;
}
[role~="tooltip"][data-microtip-position="top-left"]:hover::after {
transform: translate3d(calc(-100% + 16px), -5px, 0);
}
/* ------------------------------------------------
[2.2] Top Right
-------------------------------------------------*/
[role~="tooltip"][data-microtip-position="top-right"]::after {
transform: translate3d(calc(0% + -16px), 0, 0);
bottom: 100%;
}
[role~="tooltip"][data-microtip-position="top-right"]:hover::after {
transform: translate3d(calc(0% + -16px), -5px, 0);
}
/* ------------------------------------------------
[2.3] Bottom
-------------------------------------------------*/
[role~="tooltip"][data-microtip-position|="bottom"]::before {
background: url("data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20width%3D%2236px%22%20height%3D%2212px%22%3E%3Cpath%20fill%3D%22rgba%2817,%2017,%2017,%200.9%29%22%20transform%3D%22rotate%28180%2018%206%29%22%20d%3D%22M2.658,0.000%20C-13.615,0.000%2050.938,0.000%2034.662,0.000%20C28.662,0.000%2023.035,12.002%2018.660,12.002%20C14.285,12.002%208.594,0.000%202.658,0.000%20Z%22/%3E%3C/svg%3E") no-repeat;
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[role~="tooltip"][data-microtip-position|="bottom"]:hover::before {
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[role~="tooltip"][data-microtip-position|="bottom"]::after {
transform: translate3d(-50%, -10px, 0);
top: 100%;
left: 50%;
}
[role~="tooltip"][data-microtip-position="bottom"]:hover::after {
transform: translate3d(-50%, 0, 0);
}
/* ------------------------------------------------
[2.4] Bottom Left
-------------------------------------------------*/
[role~="tooltip"][data-microtip-position="bottom-left"]::after {
transform: translate3d(calc(-100% + 16px), -10px, 0);
top: 100%;
}
[role~="tooltip"][data-microtip-position="bottom-left"]:hover::after {
transform: translate3d(calc(-100% + 16px), 0, 0);
}
/* ------------------------------------------------
[2.5] Bottom Right
-------------------------------------------------*/
[role~="tooltip"][data-microtip-position="bottom-right"]::after {
transform: translate3d(calc(0% + -16px), -10px, 0);
top: 100%;
}
[role~="tooltip"][data-microtip-position="bottom-right"]:hover::after {
transform: translate3d(calc(0% + -16px), 0, 0);
}
/* ------------------------------------------------
[2.6] Left
-------------------------------------------------*/
[role~="tooltip"][data-microtip-position="left"]::before,
[role~="tooltip"][data-microtip-position="left"]::after {
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left: auto;
right: 100%;
top: 50%;
transform: translate3d(10px, -50%, 0);
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[role~="tooltip"][data-microtip-position="left"]::before {
background: url("data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20width%3D%2212px%22%20height%3D%2236px%22%3E%3Cpath%20fill%3D%22rgba%2817,%2017,%2017,%200.9%29%22%20transform%3D%22rotate%28-90%2018%2018%29%22%20d%3D%22M2.658,0.000%20C-13.615,0.000%2050.938,0.000%2034.662,0.000%20C28.662,0.000%2023.035,12.002%2018.660,12.002%20C14.285,12.002%208.594,0.000%202.658,0.000%20Z%22/%3E%3C/svg%3E") no-repeat;
height: 18px;
width: 6px;
margin-right: 5px;
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[role~="tooltip"][data-microtip-position="left"]::after {
margin-right: 11px;
}
[role~="tooltip"][data-microtip-position="left"]:hover::before,
[role~="tooltip"][data-microtip-position="left"]:hover::after {
transform: translate3d(0, -50%, 0);
}
/* ------------------------------------------------
[2.7] Right
-------------------------------------------------*/
[role~="tooltip"][data-microtip-position="right"]::before,
[role~="tooltip"][data-microtip-position="right"]::after {
bottom: auto;
left: 100%;
top: 50%;
transform: translate3d(-10px, -50%, 0);
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[role~="tooltip"][data-microtip-position="right"]::before {
background: url("data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20width%3D%2212px%22%20height%3D%2236px%22%3E%3Cpath%20fill%3D%22rgba%2817,%2017,%2017,%200.9%29%22%20transform%3D%22rotate%2890%206%206%29%22%20d%3D%22M2.658,0.000%20C-13.615,0.000%2050.938,0.000%2034.662,0.000%20C28.662,0.000%2023.035,12.002%2018.660,12.002%20C14.285,12.002%208.594,0.000%202.658,0.000%20Z%22/%3E%3C/svg%3E") no-repeat;
height: 18px;
width: 6px;
margin-bottom: 0;
margin-left: 5px;
}
[role~="tooltip"][data-microtip-position="right"]::after {
margin-left: 11px;
}
[role~="tooltip"][data-microtip-position="right"]:hover::before,
[role~="tooltip"][data-microtip-position="right"]:hover::after {
transform: translate3d(0, -50%, 0);
}
/* ------------------------------------------------
[3] Size
-------------------------------------------------*/
[role~="tooltip"][data-microtip-size="small"]::after {
white-space: initial;
width: 80px;
}
[role~="tooltip"][data-microtip-size="medium"]::after {
white-space: initial;
width: 150px;
}
[role~="tooltip"][data-microtip-size="large"]::after {
white-space: initial;
width: 260px;
}
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style="opacity: 1; display: block;"><main><section class="mx-auto _reveal _px-security mt-180 _width-screen" data-heading="simple-title" data-scroll="in" scrollout-once="" id="" style="--viewport-y: 0.604;"><div class=""><h1 class="text-left _font-module-title w-full text-main mt-65 first:mt-0 js-auto-splitting _animate-up" data-scroll="in" scrollout-once="" style="--viewport-y: 0.604;">Questions fréquentes</h1></div></section><div class="bg-alt _width-content mx-auto px-120 xs:px-270 py-170 mt-200 rounded-20"><details class="_faq-category-ctn sm:overflow-hidden border-main-reverse border-t-10 last:border-b-10 outline-none"><summary class="py-120 cursor-pointer outline-none"><div class="flex items-center justify-between"><span class="w-full xs:max-w-3/4 leading-20 text-left text-80 font-alt">
Suivi de colis (9)
</span><svg class="min-w-70 w-auto h-60 text-accent-reverse transform rotate-90 _drawer-trigger-icon-rotate-faq transition-transform duration-500 ease-out-expo" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0.245426 1.47295C-0.0805625 1.15272 -0.0787846 0.631783 0.24568 0.313052L0.319148 0.240883C0.645277 -0.0794824 1.17185 -0.0816293 1.50176 0.242452L5.75365 4.4192C6.08066 4.74043 6.08356 5.2584 5.75365 5.58248L1.50176 9.75923C1.17475 10.0805 0.643612 10.0795 0.319148 9.7608L0.24568 9.68863C-0.0804489 9.36827 -0.0832497 8.8516 0.245426 8.52873L3.83679 5.00084L0.245426 1.47295Z" fill="currentColor"></path></svg></div></summary><div class="_faq-details-ctn"><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62194-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62194"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Quand vais-je recevoir mon colis?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62194" aria-labelledby="62194-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Vous avez accès en tout temps au plus récent statut de votre colis sur <a href="https://intelcom.ca/fr/suivre-un-colis/">notre page de suivi</a>.</p><p>Veuillez noter que nos agents du service à la clientèle ont accès aux mêmes informations que vous, et n’en savent pas plus que ce qui est affiché sur la <a href="https://intelcom.ca/fr/suivre-un-colis/">page de suivi</a>.</p><p>Si vous êtes abonné à nos notifications par courriel, vous recevrez un courriel dès que la livraison de votre colis sera prévue dans les 3 prochaines heures.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62220-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62220"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Je reçois un message d’erreur quand j’essaie de suivre mon colis.
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62220" aria-labelledby="62220-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Cette situation peut se produire si :<br></p><ul><li>Nous n’avons pas encore été informé de l’envoi par l’expéditeur. Dans certains cas, il peut y avoir un délai de quelques heures entre la commande sur le site de l’expéditeur et la réception de l’information dans notre système.</li><li>Le numéro de suivi ne commence pas par une série de lettres suivi d’une série de chiffres, par exemple INTCLMB1234567 ou LPKEN000000012345678.</li><li>Le numéro de suivi date de plus de trois mois.</li></ul></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62248-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62248"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
J’ai perdu mon numéro de suivi.
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62248" aria-labelledby="62248-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Le numéro de suivi est généralement disponible sur le site du commerçant auprès duquel vous avez effectué votre achat, ainsi que dans le courriel de confirmation suivant l’envoi de votre commande.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62307-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62307"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Puis-je modifier l’adresse de livraison ?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62307" aria-labelledby="62307-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Vous pouvez modifier l’adresse de livraison n’importe où au sein du territoire couvert par notre service. Pour faire le changement, il vous faudra <a href="https://intelcom.ca/fr/support/">nous contacter</a> et nous fournir le numéro de suivi du colis ainsi que l'adresse de livraison souhaitée.<br></p><p>Veuillez noter que cela nécessite une opération manuelle de notre part qui pourrait occasionner un délai de livraison supplémentaire.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62316-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62316"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Puis-je changer l’heure de livraison prévue ?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62316" aria-labelledby="62316-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Cette option n’est pas offerte pour le moment.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62337-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62337"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Puis-je modifier la date de livraison ?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62337" aria-labelledby="62337-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Pour changer la date de livraison, il vous faudra <a href="https://intelcom.ca/fr/support/">nous contacter</a> et nous fournir le numéro de suivi du colis ainsi que la date de livraison souhaitée.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62348-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62348"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Que se passe-t-il si je ne peux recevoir mon colis en personne?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62348" aria-labelledby="62348-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Selon votre entente avec le commerçant, votre colis pourra être laissé dans un endroit jugé sécuritaire par le chauffeur.</p><p>Si l’adresse de livraison n’offre pas d’endroit sécuritaire pour laisser le colis, celui-ci sera rapporté à l’entrepôt et sera remis en livraison le prochain jour ouvrable.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62358-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62358"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Je devais recevoir mon colis dans les 3 prochaines heures, mais j’attends toujours. Où est-il ?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62358" aria-labelledby="62358-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Nous sommes désolés de ce délai. Nos estimations sont basées sur l’itinéraire du chauffeur, mais il est possible que celui-ci ait pris un peu de retard dans son horaire de la journée.</p><p>Nous vous invitons à consulter le dernier statut de votre colis sur <a href="https://intelcom.ca/fr/suivre-un-colis/">notre page de suivi</a>. Si celle-ci indique que votre colis est encore en livraison, il sera livré sous peu.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62379-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62379"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Le statut de mon colis indique « Livraison retardée ».
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62379" aria-labelledby="62379-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Cela signifie que nous n’avons pas été en mesure de livrer votre colis aujourd’hui.</p><p>Cela peut être parce que:<br></p><ul><li>La porte d’entrée était inaccessible</li><li>Le chauffeur n'a pas pu compléter sa route aujourd'hui</li><li>Il n’y avait pas de lieu sécuritaire où laisser le colis</li><li>Le chauffeur n'a pas pu trouver le colis dans son véhicule</li></ul><p>Dans tous les cas, le colis sera automatiquement remis en livraison le prochain jour ouvrable.</p></div></div></div></div></div></details><details class="_faq-category-ctn sm:overflow-hidden border-main-reverse border-t-10 last:border-b-10 outline-none"><summary class="py-120 cursor-pointer outline-none"><div class="flex items-center justify-between"><span class="w-full xs:max-w-3/4 leading-20 text-left text-80 font-alt">
Livraison (10)
</span><svg class="min-w-70 w-auto h-60 text-accent-reverse transform rotate-90 _drawer-trigger-icon-rotate-faq transition-transform duration-500 ease-out-expo" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0.245426 1.47295C-0.0805625 1.15272 -0.0787846 0.631783 0.24568 0.313052L0.319148 0.240883C0.645277 -0.0794824 1.17185 -0.0816293 1.50176 0.242452L5.75365 4.4192C6.08066 4.74043 6.08356 5.2584 5.75365 5.58248L1.50176 9.75923C1.17475 10.0805 0.643612 10.0795 0.319148 9.7608L0.24568 9.68863C-0.0804489 9.36827 -0.0832497 8.8516 0.245426 8.52873L3.83679 5.00084L0.245426 1.47295Z" fill="currentColor"></path></svg></div></summary><div class="_faq-details-ctn"><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62111-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62111"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Quelles sont les mesures mises en place pour prévenir le vol de colis ?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62111" aria-labelledby="62111-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Intelcom révise et améliore continuellement ses mesures pour prévenir le vol de colis afin de maintenir une haute qualité de service pour nos clients. Grâce à notre système innovant de notifications basé sur la séquence optimisée des colis à livrer, chaque consommateur reçoit un avis personnalisé lorsque sa livraison est prévue dans les 3 prochaines heures, et peut ainsi se préparer ou informer un voisin qui peut recevoir le colis.<br><br>Dans les faits, plus de 99,5 % de nos livraisons sont complétées le jour même où nous recevons le colis, et le vol de colis demeure anecdotique. De plus, dans le contexte actuel de la pandémie, une grande majorité de destinataires passent beaucoup de temps à la maison et peuvent recevoir leurs colis en mains propres, dans le respect des mesures de distanciation physique.<br><br>Dans l'éventualité où un client ne recevrait pas son colis, nous l’invitons à communiquer avec le commerçant auprès duquel il a effectué sa commande afin de formuler une réclamation.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62186-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62186"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Les livraisons sont-elles sans contact?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62186" aria-labelledby="62186-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Dû à la <a href="https://intelcom.ca/fr/covid-19/" target="_blank" rel="noreferrer noopener">COVID-19</a>, nos procédures de livraison ont été adaptées pour offrir un service sans contact. Afin de suivre les mesures de distanciation sociale les clients ne sont pas tenus de signer sur les appareils de nos associés de livraison. Notre entrepreneur indépendant de livraison signera N/A (non-disponible) après s’être assuré que le colis a été livré dans un endroit sécuritaire.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62210-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62210"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Que faire à la réception de ma livraison?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62210" aria-labelledby="62210-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p><a href="https://www.canada.ca/fr/sante-publique/services/maladies/2019-nouveau-coronavirus/prevention-risques.html" target="_blank" rel="noreferrer noopener">L’agence de santé publique du Canada</a> recommande les deux étapes suivantes à la réception de toute livraison pour limiter les risques de propagation de la <a href="https://intelcom.ca/fr/covid-19/" target="_blank" rel="noreferrer noopener">COVID-19</a> :</p><ul><li>« lavez-vous les mains avec de l’eau et du savon pendant au moins 20 secondes après avoir manipulé le colis</li><li>évitez de vous toucher les yeux, le nez ou la bouche avant de vous être lavé les mains. »</li></ul><p>Pour plus d’information, visitez le site de l’<a href="https://www.canada.ca/fr/sante-publique/services/maladies/2019-nouveau-coronavirus/prevention-risques.html" target="_blank" rel="noreferrer noopener">Agence de la santé publique du Canada</a>.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62230-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62230"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Puis-je récupérer mon colis à une station d'Intelcom?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62230" aria-labelledby="62230-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Pour la sécurité de tous durant <a href="https://intelcom.ca/fr/covid-19/" target="_blank" rel="noreferrer noopener">la pandémie COVID-19</a>, il est temporairement impossible de récupérer un colis à l’entrepôt. Toutefois, vous pouvez <a href="https://intelcom.ca/fr/support/">communiquer avec notre service à la clientèle</a> pour demander un changement d’adresse, de date de livraison ou ajouter des instructions de livraison.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62281-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62281"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Quelles sont les heures de livraison ?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62281" aria-labelledby="62281-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Nos heures de livraison sont de 8 h à 22 h, 7 jours sur 7.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62398-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62398"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Je ne trouve pas mon colis.
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62398" aria-labelledby="62398-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Si votre colis ne vous a pas été remis en personne, vous devriez avoir reçu la photo de la livraison par courriel si le marchand nous a transmis votre adresse courriel. </p><p>Sinon, veuillez vérifier votre propriété, votre salle de courrier et les portes des voisins. Le conducteur peut cacher le colis pour l’empêcher d’être volé, donc vérifier dans des zones plus cachées peut être la clé pour trouver votre colis.</p><p>Si vous ne le trouvez pas, contactez-nous immédiatement au <a href="tel:15148076086">(514) 807-6086</a> ou au <a href="tel:18336221570">1-833-622-1570</a> pour corriger la situation!</p><p>Pour des raisons de sécurité et de confidentialité, Intelcom ne connaît pas le contenu ni la valeur des colis qui sont livrés.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62403-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62403"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Mon colis a été volé.
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62403" aria-labelledby="62403-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Nous sommes désolés pour cet événement. Nous révisons et améliorons continuellement nos mesures pour prévenir le vol de colis afin de maintenir une haute qualité de service pour nos clients. Nous vous invitons à nous contacter au <a href="tel:15148076086">(514) 807-6086</a> ou au <a href="tel:18336221570">1-833-622-1570</a> pour corriger la situation!</p><p>Pour des raisons de sécurité et de confidentialité, Intelcom ne connaît pas le contenu ni la valeur des colis qui sont livrés.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62444-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62444"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Mon colis a été endommagé lors de la livraison.
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62444" aria-labelledby="62444-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Nous sommes désolés pour cet événement. Si le contenu de votre colis s’avère endommagé et inutilisable au moment de la réception, il vous faudra contacter le marchand duquel vous avez fait votre achat afin de formuler une réclamation.</p><p>Pour des raisons de sécurité et de confidentialité, Intelcom ne connaît pas le contenu ni la valeur des colis qui sont livrés.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62451-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62451"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Mon colis a été livré à une mauvaise adresse.
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62451" aria-labelledby="62451-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Si votre colis ne vous a pas été remis en personne, vous devriez avoir reçu la photo de la livraison par courriel si le marchand nous a transmis votre adresse courriel. Si vous ne reconnaissez pas l’emplacement du colis sur la photo et n’avez pu le récupérer, nous vous invitons à nous contacter au <a href="tel:15148076086">(514) 807-6086</a> ou au <a href="tel:18336221570">1-833-622-1570</a> pour corriger la situation!</p><p>Pour des raisons de sécurité et de confidentialité, Intelcom ne connaît pas le contenu ni la valeur des colis qui sont livrés. </p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="169051-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="169051"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Pourquoi ma preuve de livraison est-elle signée « N/A » ?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="169051" aria-labelledby="169051-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Nos procédures de livraison ont été adaptées pour offrir un service sans contact. Afin de suivre les mesures de distanciation sociale les clients ne sont pas tenus de signer sur les appareils de nos associés de livraison. Notre entrepreneur indépendant de livraison signera N/A (non-disponible) après s’être assuré que le colis a été livré dans un endroit sécuritaire.</p></div></div></div></div></div></details><details class="_faq-category-ctn sm:overflow-hidden border-main-reverse border-t-10 last:border-b-10 outline-none"><summary class="py-120 cursor-pointer outline-none"><div class="flex items-center justify-between"><span class="w-full xs:max-w-3/4 leading-20 text-left text-80 font-alt">
Retours (9)
</span><svg class="min-w-70 w-auto h-60 text-accent-reverse transform rotate-90 _drawer-trigger-icon-rotate-faq transition-transform duration-500 ease-out-expo" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0.245426 1.47295C-0.0805625 1.15272 -0.0787846 0.631783 0.24568 0.313052L0.319148 0.240883C0.645277 -0.0794824 1.17185 -0.0816293 1.50176 0.242452L5.75365 4.4192C6.08066 4.74043 6.08356 5.2584 5.75365 5.58248L1.50176 9.75923C1.17475 10.0805 0.643612 10.0795 0.319148 9.7608L0.24568 9.68863C-0.0804489 9.36827 -0.0832497 8.8516 0.245426 8.52873L3.83679 5.00084L0.245426 1.47295Z" fill="currentColor"></path></svg></div></summary><div class="_faq-details-ctn"><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="473854-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="473854"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Que dois-je faire pour préparer mon retour pour Intelcom?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="473854" aria-labelledby="473854-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Nos retours sont faciles et pratiques! <strong>Pas besoin de boîte ni d’étiquette</strong>, remettez simplement l’article au chauffeur. Il aura un sac et une étiquette prêts pour y déposer votre retour. </p><p><strong>Assurez-vous d’être à la maison pour remettre </strong><strong>votre article au chauffeur.</strong> Ne laissez jamais vos articles sans surveillance puisque nos chauffeurs <strong>ne peuvent compléter votre ramassage que si ce dernier leur est remis en main propre</strong>. </p><p><strong>Pour un retour réussi: </strong><br><br>1- Identifier au préalable l'article à retourner. <br>Assurez-vous que l’article corresponde au <strong>numéro de suivi de retour d’</strong><strong>Intelcom. </strong><br><br>2- <strong>Gardez ce numéro à proximité</strong>, il pourrait vous être demandé au moment du ramassage pour identifier l'article. Accédez ce numéro en tout temps dans vos courriels. <br><br>3- <strong>Placez l’article à retourner à port</strong><strong>ée</strong><strong> de main</strong> afin qu’il soit prêt à remettre au chauffeur au moment de son passage. <br><br>4- Remettez l'article au chauffeur <strong>en main propre</strong>. <br>Pour des raisons de sécurité, le chauffeur ne peut ramasser un retour que s’il lui est remis en main propre. </p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="473754-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="473754"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Quand le chauffeur viendra-t-il ramasser mon retour?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="473754" aria-labelledby="473754-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Vous serez avisé de la date prévue pour le ramassage de votre retour par courriel dès que nous recevrons les informations du vendeur. Si votre demande de retour arrive dans notre système <strong>avant 18h</strong>, le chauffeur viendra chercher votre retour <strong>le jour suivant</strong>. Si elle nous parvient <strong>après 18h</strong>, il viendra le chercher <strong>deux jours plus tard</strong>. </p><p>Nous ne pouvons malheureusement pas fixer de plage horaire précise pour le ramassage de votre retour pour le moment. Nos heures de ramassage pour un retour sont de <strong>8h à 21h, 7 jours sur 7</strong>. Pour replanifier le ramassage de votre retour, veuillez remplir notre formulaire en cliquant <a href="https://intelcom.ca/fr/formulaire-ramassage-retour/?utm-source=FAQ" target="_blank" rel="noreferrer noopener">ici</a> pour fixer une nouvelle date de retour. </p><p>Si le chauffeur n'est pas en mesure de ramasser votre retour, le ramassage sera automatiquement reporté au lendemain. </p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="473698-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="473698"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Je vis dans un immeuble d’appartements ou de condos, où dois-je rencontrer le chauffeur?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="473698" aria-labelledby="473698-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Partagez-nous toutes informations additionnelles, tels qu’un code de sécurité, poste d’appel, etc. pour faciliter le ramassage de votre colis. Vous pourrez ajouter ces informations à votre demande de ramassage dans le <strong>premier courriel que vous nous enverrons,</strong><strong> dès que nous recevrons les informations du vendeur. </strong></p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="473731-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="473731"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
À quel article correspond votre numéro de suivi de retour?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="473731" aria-labelledby="473731-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Le produit retourné sera identifié dans notre courriel de confirmation. </p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="473835-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="473835"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Puis-je remettre au chauffeur plusieurs articles associés à différentes demandes de retour?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="473835" aria-labelledby="473835-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Cela dépend de la façon dont vous avez fait votre demande de retour : </p><ul><li>Si vous avez demandé le retour d’<strong>un seul article</strong>, nous ne pouvons accepter que cet article, puisque le commerçant pourrait ne pas être en mesure de vous rembourser les autres articles. </li><li>Si vous avez demandé le retour de <strong>plusieurs articles</strong>, assurez-vous d’en informer le chauffeur pour que les articles soient traités correctement. </li></ul></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="473660-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="473660"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Un autre membre de ma famille peut-il remettre mon retour au chauffeur?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="473660" aria-labelledby="473660-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Bien sûr. Préparez simplement l’article à remettre et informez les autres membres de votre famille pour ne pas faire attendre le chauffeur. </p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="115013-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="115013"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Puis-je replanifier un ramassage si je n'étais pas à la maison?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="115013" aria-labelledby="115013-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Bien sûr! Vous pouvez toujours replanifier le ramassage de votre retour. Veuillez remplir notre formulaire en cliquant <a href="https://intelcom.ca/fr/formulaire-ramassage-retour/?utm-source=FAQ" target="_blank" rel="noreferrer noopener">ici</a> pour fixer une nouvelle date de retour. </p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="473741-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="473741"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Quand serai-je remboursé pour mon retour?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="473741" aria-labelledby="473741-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Votre remboursement sera effectué par le commerçant auprès duquel vous avez effectué votre achat. Il sera en mesure de vous fournir de plus amples renseignements concernant la date à laquelle vous serez remboursé. </p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="115021-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="115021"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Comment sont sécurisés les items retournés pendant le transport ?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="115021" aria-labelledby="115021-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Tous les retours suivent les strictes lignes directrices d'Intelcom pour assurer la protection de vos articles. Le chauffeur placera vos articles dans une enveloppe sécuritaire et refermable pour les protéger lors du transport. </p><p>Intelcom est fier d'offrir un service de retour facile, pratique et sécuritaire pour tous ses clients. </p></div></div></div></div></div></details><details class="_faq-category-ctn sm:overflow-hidden border-main-reverse border-t-10 last:border-b-10 outline-none"><summary class="py-120 cursor-pointer outline-none"><div class="flex items-center justify-between"><span class="w-full xs:max-w-3/4 leading-20 text-left text-80 font-alt">
Notifications (4)
</span><svg class="min-w-70 w-auto h-60 text-accent-reverse transform rotate-90 _drawer-trigger-icon-rotate-faq transition-transform duration-500 ease-out-expo" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0.245426 1.47295C-0.0805625 1.15272 -0.0787846 0.631783 0.24568 0.313052L0.319148 0.240883C0.645277 -0.0794824 1.17185 -0.0816293 1.50176 0.242452L5.75365 4.4192C6.08066 4.74043 6.08356 5.2584 5.75365 5.58248L1.50176 9.75923C1.17475 10.0805 0.643612 10.0795 0.319148 9.7608L0.24568 9.68863C-0.0804489 9.36827 -0.0832497 8.8516 0.245426 8.52873L3.83679 5.00084L0.245426 1.47295Z" fill="currentColor"></path></svg></div></summary><div class="_faq-details-ctn"><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62026-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62026"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Comment puis-je me désabonner des notifications par courriel?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62026" aria-labelledby="62026-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Simplement cliquer sur le lien de désabonnement au bas du courriel que vous avez reçu.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62041-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62041"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Je souhaite me réabonner aux notifications par courriel.
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62041" aria-labelledby="62041-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Veuillez utilser <a href="https://intelcom.ca/fr/support/">notre formulaire de support</a> pour vous abonner aux notifications par courriel.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62084-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62084"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Pourquoi ai-je reçu un courriel d’Intelcom ?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62084" aria-labelledby="62084-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Vous avez reçu ce courriel parce que vous avez récemment commandé un article d’un commerçant en ligne qui a mandaté Intelcom pour en effectuer la livraison.</p><p>Vous pouvez vous désabonner des notifications en cliquant sur le lien au bas du courriel.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="125927-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="125927"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Est-ce que Intelcom me contactera pour demander mes détails de paiement ou mes informations personnelles ?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="125927" aria-labelledby="125927-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Si vous avez reçu un courriel, un appel ou un SMS suspect qui semble provenir d’Intelcom, nous vous conseillons de prendre les mesures suivantes :<br></p><ol><li>Signalez l'e-mail comme « indésirable » ou « hameçonnage » par votre fournisseur de messagerie</li><li>Transférez l'e-mail à report-fraud@intelcomexpress.com</li><li>Supprimer l'e-mail</li></ol><p>Veuillez noter que nous ne demandons jamais de paiement ou d’informations personnelles en échange de la livraison de votre colis.<br></p><p>Parfois, des fraudeurs profitent de notre marque et de nos services dans une série de faux courriels, appelés « hameçonnage ». Nous demandons à nos clients d’être vigilants et de ne jamais répondre à ces courriels frauduleux avec des informations sensibles. Les défauts dans le logo, les fautes d’orthographe et les demandes inhabituelles constituent un bon moyen de reconnaître les courriels d’hameçonnage. </p><p>Nous nous engageons à protéger vos informations et prenons les précautions nécessaires pour protéger la sécurité de notre réseau. N’hésitez pas à nous contacter si vous avez des questions concernant la légitimité d’un courriel. </p></div></div></div></div></div></details><details class="_faq-category-ctn sm:overflow-hidden border-main-reverse border-t-10 last:border-b-10 outline-none"><summary class="py-120 cursor-pointer outline-none"><div class="flex items-center justify-between"><span class="w-full xs:max-w-3/4 leading-20 text-left text-80 font-alt">
À propos d'Intelcom (5)
</span><svg class="min-w-70 w-auto h-60 text-accent-reverse transform rotate-90 _drawer-trigger-icon-rotate-faq transition-transform duration-500 ease-out-expo" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0.245426 1.47295C-0.0805625 1.15272 -0.0787846 0.631783 0.24568 0.313052L0.319148 0.240883C0.645277 -0.0794824 1.17185 -0.0816293 1.50176 0.242452L5.75365 4.4192C6.08066 4.74043 6.08356 5.2584 5.75365 5.58248L1.50176 9.75923C1.17475 10.0805 0.643612 10.0795 0.319148 9.7608L0.24568 9.68863C-0.0804489 9.36827 -0.0832497 8.8516 0.245426 8.52873L3.83679 5.00084L0.245426 1.47295Z" fill="currentColor"></path></svg></div></summary><div class="_faq-details-ctn"><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62011-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62011"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Quelles sont les heures d’ouverture du service à la clientèle ?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62011" aria-labelledby="62011-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Notre <a href="https://intelcom.ca/fr/support/">service à la clientèle</a> est disponible de 8 h à 23 h (HE) du lundi au vendredi, et de 9 h à 20 h (HE) les samedis et dimanches.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62140-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62140"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Qui est Intelcom ?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62140" aria-labelledby="62140-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Intelcom est une entreprise privée de propriété 100 % québécoise. Nous sommes fiers d’offrir des services de livraison dans neuf provinces canadiennes.<br><br>Nous nous définissons davantage comme une plateforme technologique qu’une entreprise de transport traditionnelle. En effet, nous faisons appel à une infrastructure logicielle évoluée pour optimiser continuellement nos itinéraires de livraison. Cela nous donne une nette longueur d’avance sur la concurrence en termes d’efficacité et de rapidité.<br><br>Plus de 2500 employés travaillent chez nous et nous pouvons également compter sur plus de 500 entrepreneurs indépendants de livraisons affiliés à plus de 60 centres de distribution à travers le Canada. Nous travaillons actuellement avec une multitude de clients internationaux, canadiens et québécois.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62153-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62153"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Comment parvenez-vous à livrer les colis en quelques jours à peine ?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62153" aria-labelledby="62153-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>La mission d’Intelcom est d’offrir aux clients le service de livraison à domicile le plus fiable et le mieux adapté à leurs besoins. Pour y parvenir, nous faisons appel à des <a href="https://intelcom.ca/fr/plate-forme-technologique/">technologies d’optimisation des itinéraires</a> qui limitent au minimum les déplacements de nos entrepreneurs indépendants de livraison d’une livraison à l’autre.</p><p>Le nombre de colis à livrer varie grandement d’un centre de distribution à un autre, et aucun quota n’est imposé à nos entrepreneurs indépendants de livraison. Notre seul objectif est la satisfaction de la clientèle.</p></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62244-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62244"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Quelles sont les mesures d’hygiène dans vos installations?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62244" aria-labelledby="62244-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Nos employés et entrepreneurs indépendants de livraisons suivent des consignes hygiéniques appropriées pour la <a href="https://intelcom.ca/fr/covid-19/" target="_blank" rel="noreferrer noopener">COVID-19</a> et nous avons mis en place des mesures hygiéniques strictes dans la totalité de nos installations. La fréquence du nettoyage de nos installations a également été augmentée. Nos mesures comprennent, sans s’y limiter, à :</p><ul><li>Contrôle obligatoire de la température corporelle à l’arrivée dans tous les locaux d’Intelcom;</li><li>Nettoyage et désinfection en profondeur de la station, tous les matins et tous les soirs;</li><li>Mesures de distanciation sociale dans la station;</li><li>Mesures de nettoyage rigoureuses, plusieurs fois par jour, partout où les mains touchent les surfaces, les écrans, les pompes, les toilettes, etc.;</li><li>Tous les employés doivent porter un masque et utiliser des gants jetables lorsqu’ils sont à la station et les associés de livraison doivent porter un masque et des gants jetables pour la durée de leur service;</li><li>Utilisation de panneau en plexiglas aux points de sortie;</li><li>Établissement de protocoles clairs en cas de contamination.</li></ul></div></div></div></div><div class="flex flex-col _focus-default sm:overflow-hidden border-main-reverse border-t-10 last:border-b-0"><button id="62277-btn" class="js-drawer-trigger _drawer-trigger focus:outline-none " aria-expanded="false" aria-controls="62277"><div class="flex items-center justify-between p-60 group"><span class="w-full xs:max-w-3/4 leading-20 text-left _font-module-text text-70">
Je veux devenir chauffeur pour Intelcom. Qui puis-je contacter pour en savoir plus?
</span><svg class="min-w-50 w-auto h-50 text-accent-reverse _drawer-trigger-icon-rotate transition transform duration-500 ease-out-expo" width="23" height="23" viewBox="0 0 23 23" fill="none" xmlns="http://www.w3.org/2000/svg"><rect class="_drawer-trigger-icon-rotate-rect origin-center transition-transform duration-500 ease-out-expo" x="10" width="3" height="23" fill="currentColor"></rect><rect x="23" y="10" width="3" height="23" transform="rotate(90 23 10)" fill="currentColor"></rect></svg></div></button><div class="_drawer-content h-0 overflow-hidden transition-height duration-500 ease-out-expo " id="62277" aria-labelledby="62277-btn" style="--height: 0px;"><div class="pb-110 pl-60 w-full xs:w-3/4"><div class=" _markdown _markdown-sm"><p>Chez Intelcom, les colis de nos clients sont livrés par des entrepreneurs indépendants et leurs chauffeurs. Vous pouvez visiter notre page <a href="https://intelcom.ca/fr/entrepreneur-independant-livraison/">Devenir un entrepreneur indépendant de livraison</a> pour en savoir plus.<br></p></div></div></div></div></div></details></div><section class="_interval-module _px-security w-full max-w-hd mx-auto _reveal " data-module="cta" id="" data-scroll="out" scrollout-once="" style="--viewport-y: -1;"><div class="_width-content mx-auto overflow-hidden flex flex-col items-center text-center overflow-visible"><header class=""><div class="overflow-hidden p-10 whitespace-pre-line "><h2 class="text-center _font-module-title-md _font-module-title text-main first:mt-0 js-auto-splitting whitespace-pre-line _animate-up" data-scroll="out" scrollout-once="" style="--viewport-y: -1;">Besoin d'aide?</h2></div></header><div class="_interval-module-title-sm "><div class="px-90"><div class=" _markdown "><p>Vous n'avez pas trouvé la réponse à votre question? Contactez-nous, il nous fera plaisir de vous aider.</p></div></div><a class="_focus-default group inline-block rounded-40 px-45 py-40 bg-accent active:bg-accent-dark focus-visible:bg-accent-mid focus:outline-none text-accent font-medium text-40 font-alt -tracking-10 mt-100 transition-transform duration-1000 ease-out-expo" href="https://intelcom.ca/fr/support/" data-gtm-event="click" data-gtm-event-cat="b2b-cta"><div class="flex items-center justify-center text-center space-x-45 "><span class="overflow-hidden"><span class="transition-transform duration-1000 ease-out-expo transform group-hover:translate-x-full relative inline-block pl-40 -ml-40">Contactez-nous
<span class="transition-transform duration-1000 ease-out-expo transform top-0 left-0 -translate-x-full absolute inline-block pl-40">Contactez-nous
</span></span></span><span class="transform group-hover:-translate-x-20 ease-out-expo duration-1000"><svg class="h-40 w-30" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M0.245426 1.47295C-0.0805625 1.15272 -0.0787846 0.631783 0.24568 0.313052L0.319148 0.240883C0.645277 -0.0794824 1.17185 -0.0816293 1.50176 0.242452L5.75365 4.4192C6.08066 4.74043 6.08356 5.2584 5.75365 5.58248L1.50176 9.75923C1.17475 10.0805 0.643612 10.0795 0.319148 9.7608L0.24568 9.68863C-0.0804489 9.36827 -0.0832497 8.8516 0.245426 8.52873L3.83679 5.00084L0.245426 1.47295Z" fill="currentColor"></path></svg></span></div></a></div></div></section><div id="launch_chat_btn" class="fixed bottom-90 right-90 px-60 py-20 bg-accent flex justify-between space-x-40 items-center z-50 text-accent text-center font-alt font-bold cursor-pointer _bg-transition-symbee hidden" style="border-radius: 24px 24px 4px 24px;"><p>Discuter avec nous</p><svg class="js-symbee-close w-40 h-40 hidden" viewBox="0 0 12 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